Emails not being received or sent

Here's what to do if you aren't getting any new emails or if sent mail is stuck in the outbox:

Check the Outlook icon at the bottom of your screen.

If there's a red circle with an X, then Outlook is in offline mode.

To get out of offline mode, click on the Send / Receive tab. Then click the Work Offline button.

The button should no longer have a dark gray background and the red-circle-with-an-X will disappear from the Outlook icon at the bottom of the screen.

Any pending emails will start coming into your inbox, and emails stuck in the outbox will be sent.

If it's still not working, there may be a problem with your connection to the server. Check your internet connection, then submit a ticket for assistance.

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